Contact - Smart Living Systems

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You can email us or fill out the form to contact us.

Have a simple question?

We have a variety of frequently asked questions and answers to help you before you reach out.

Frequently
Asked Questions

Who is Smart Living Systems?

Over five years ago, A small startup in Missouri and an established non-profit in Ohio crossed paths. Both had a resolute belief in building a best in class product that ushered in a new modern era is service delivery and independence for adults with developmental disabilities. In 2025, these two power houses have joined forces to offer a best in class experience for tech-enabled remote technology. What differentiates Smart Living Systems powered by Hearo from all other remote support providers is the seamless experience for the user and the employee providing the supports. The difference is in efficiency, the ability to be proactive, safety and addressing the provider labor shortages.

What is the process for installing Smart Living Systems?

Smart Living Systems works with the provider agency to assess each individual on what their individual needs are. Based on this assessment, Smart Living Systems recommends what assistive technology can address this person’s need and the costs associated with the recommendation. If required, after the assessment is accepted by the State through their Medicaid Home and Community-Based Services (HCBS) waiver process, Smart Living Systems will work with the provider agency to install the equipment and system. Smart Living Systems will also train the provider agency on how to use and install the equipment.

How is Smart Living Systems priced?

Prices vary on the assistive technology needed to address each person’s need and, if applicable, what is allowed via the Medicaid HCBS waiver process. A bid is created by Smart Living Systems based on the assessment.

How do I contact Smart Living Systems?

A demo may be requested on the smartlivingsystems.org website or an email may be
sent to SmartLiving@laddinc.org.

What training is provided when you onboard into Smart Living Systems?

Our team will provide all the resources and tools that you need to start using Smart Living Systems. We will train the leadership and remote support staff on your teams and provide you with the tools needed, as well as training for individuals served at initial sites.